Contact Us / FAQ

Need prices or have questions?   Call us at (951)776-3001

Office hours:     Mon-Fri  9am - 5pm      Sat & Sun  message only   
 Deliveries 7 days a week 
 
or email us at   info@ltdpartyrentals.com
Please include your event date and city
 
 
 
How to place an order?

To place an order we will need the following information:

  • Date of event? 
  • Your name?
  • Delivery address?
  • Delivery Times/Pickup Times?
  • Home and Cellphone numbers?
  • What surface will the equipment be set up on? (for Tents/canopies and Inflatables/Interactives only)
  • 30% non refundable deposit to reserve the equipment for your date - Private Parties credit card only. Balance is due 2 business days prior to delivery unless paying cash for private parties.
What type of payment do you accept?
     
       Private Parties:     Cash    Visa     Mastercard    ATM/Debit Card     PayPal   
      Corporate:     Cash   Visa   Mastercard   American Express   Company/Organization Check
     
 
Cancellation and Refund Policy:

 

Deposits are non refundable but can be applied to another date in the event of inclement weather.

Once a order is out for delivery there are no refunds or cancellations of items. Please review your order carefully, we charge for time out, not time used.   

The following Fee's apply to cancellations on invoices that were paid in full at time of booking
7 days or less before delivery 50%
8 -14 days  60%    15 days or more 70%

NO CANCELLATIONS OR CHANGES ON TABLE LINENS ONCE ORDER IS CONFIRMED WITH PAYMENT


FAQ for Inflatable rentals
 
Delivery / Set Up / Pickup?

Our delivery times are from 7am to 4pm on the day of your event, unless otherwise specified. Inflatable rentals are for up to 7 hours. Pickup times are up to you. Our last pick up time of the day for private parties is 9pm, or for a additional fee overnight rentals are available.

Please have payment ready when driver arrives to deliver your order.  If you do not have your payment ready, we will not drop off your order and will charge and extra $15 to return at a later time and your order may be pushed back to our last drop off of the day. We accept cash or credit only on delivery for private parties.

We will set up the jumper wherever you would like, as long as there is enough clearance for it (including overhead cables and tree limbs), and the ground is for the most part level. If we feel it is an unsafe area, we will let you know and we may suggest another location. There must be a 15 amp electrical outlet within at least 100 feet for a standard jumper or 2 seperate 15 amp outlets for combos and larger inflatables or you will need a generator. The jumper may be placed on grass or concrete, if placed on dirt a additional fee will apply.

If you change your mind on the inflatables location once it is already set up there will be a relocation fee of $25 per inflatable if you would like to have them moved to another spot.

Before signing your "Rental Agreement" you must count all of your tables/chairs and inspect your inflatable/interactive and other rental equipment for any damages. Remember you are responsible for the rental equipment once you sign. You must be at least 18 years old with a valid ID to sign the "Rental Agreement" contract before receiving the rental items.

How far in advance should I reserve?

It is our recommendation that if you want a specific jumper that you make your reservation as soon as you have a party date scheduled. We take reservations as far in advance as six months. 

However, even if you call the day of the event and have no preference in the theme of the jumper we may have one still available.

Do you deliver to parks?

We are fully insured and do deliver to parks. Upon request we will provide you with proof of insurance or a Additionaly Insured Certifacte which is required by some parks. AI Certificate is an additional $15. Parks generally do not provide power, generators are available or you can supply your own.

How much space do I need for a inflatable?
 
Depending on the size of the jumper you will rent, you will need at least 3 feet of clearance on each side.
 
Are your inflatables clean?

Yes, we clean every jumper after every rental with a green, earth friendly, disinfectant.  

Do you offer discounts for multiple day Inflatable rentals?

Yes, we give you 30% off on any additional consecutive day rental.

Is it extra for overnight inflatable rentals?

Yes there is a 25%-40% overnight fee from your total order cost. Your order will be picked up the following day between 8am-9am. The equipment must be in a secure location with no loose dogs.

How long does it take to set up/take down the jumper?

20-30 minutes to set up, 2-6 minutes to inflate depending on size, 15 minutes to break down the inflatable. We will go over the safety rules with you and answer any questions you may have at time of delivery.

Do I have to leave the blower ON all day?
 
There is no need to ever turn off the blower when the unit is set-up for enjoyment.  However, if you do need to turn off the unit for any reason, it is perfectly safe. Just make sure everyone has exited the unit and make sure that the unit collapses onto itself and not on any sharp objects. Blowers use 6-7 amps.
 
Safety Rules
  • Adult supervison is required at all times!
  • No silly string!
  • No food, drinks, gum, toys, shoes, hard objects, or other objects are allowed inside the inflatable
  • No back flips, wrestling, fighting, boxing or hanging from the net inside or outside the inflatable
  • Do not let the inflatable rub against any surface
  • Do not move the inflatable from the location where it was set-up
  • Do not let the inflatables get wet (exceptions are water slides), If inflatables are excessively dirty or wet, there will be a $50 cleaning fee charged
  • NO PETS!
Cancellations
 
 You may cancel your reservation up to 24 hours before delivery but the 30% deposit is non-refundable.
 
Rain Policy
    We always reserve the right to cancel a reservation (at no penalty to you) if there are heavy rains or high winds (over 25 mph). Safe operation of our units and customer safety is our utmost concern. You may cancel your order due to rain up to 48 hours before your rental, and you will not be charged a cancellation fee.

If you receive a jumper and it starts to rain after there will be no refunds. You are responsible to disconnect the electrical blower from the jumper and secure it in a dry place until it stops raining.

 
If you should expierence a problem with your rental equipment please call the office immediatly, if after hours please leave a voice message and we will be paged and call you right back. Refunds will not be issued if you do not contact us!

 
FAQ  for Tent, Table, and Chairs rentals
 
Tents/Canopy
 
  • If our delivery schedule allows (or if you place your order well in advance) we deliver and set up tents/canopies the day before your event and pick it up the day after your event. Set up is included in the price.
  • The customer is responsible for all permits and approval of ground stakes for tent/canopy rentals.
  •  If the equipment cannot be staked there will be an additional charge for water barrels to secure the equipment.
  • Once the equipment is set up there will be an additional charge if you decide that you would like it moved to another location (even if it's only a few feet).
  • All items need to be removed from the tent/canopy prior to the tear down teams arrival. If the tear down team has to wait for the area to be cleared there will be a additional fee of $25 for every 15 minutes the team is delayed in tearing down.
  • Cooking with the use of BBQs is not allowed under the canopies/tents.
  • Forced air heaters must be used in enclosed tents, propane heaters cannot be used in enclosed areas.
Tables, Chairs, & Linens
  • Quoted prices are for delivery only for tables, chairs, and linens. There is a additional fee for set up and tear down of tables and chairs. Our crews do not lay out linens (for fear of getting them dirty)
  • Staples or tacks cannot be used to secure anything to the tables or a damage fee will apply.
  • If tape is used, it must be removed (including all adhesive residue) prior to pick up or a additional cleaning fee will apply. DOUBLE SIDED TAPE CANNOT BE USED ON OUR EQUIPMENT!
  • Tables and chairs need to be folded and stacked next to eachother for pick up, unless you have paid extra for set up/tear down.
  • Linens need to be free of loose food and items prior to pick up.
 
If you should expierence a problem with your rental equipment please call the office immediatly, if after hours please leave a voice message and someone will get back to you as soon as possible.
 
Private Party deliveries to the following areas.
 

Riverside, CA 92508